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BUYER BEWARE - Is "Coquitlam Best Buy" Running An Extended Warranty SCAM?
There I am being seated at the Geek Squad counter at the Coquitlam Best Buy. I'm waiting to pick up my computer that was set with Norton 360 and sorting out a problem with a content blocker. The sales person is scratching down numbers trying to sell a couple besides me 3 computers for their kids for Christmas.
Okay Sir - he says. So you have been looking at this total $89 for Norton 360 $20 for recovery discs x 3, and also $30 each for a 2 year extended warranty package. So that's $90 TOTAL for the 2 years extended warranty which will cover All Three COMPUTERS.
$30? Excuse me? Did I hear that correct?
I lean in a bit more in order to hear the pitch too. He repeats the numbers again the wife who is calculating all of the totals and repeats $30 x 3 for a two year extended warranty for the 3 PCs.
What is it? I interrupt the sales pitch.
Excuse me, sorry to interrupt, but did I just hear you state that a two year extended warranty is $30?
Yes that is correct he states. My boss approved that.
Really? I say. You mean the same lady that just charged me $190 for a 3 year warranty?
I call the lady over and show her my bill. What type of business are you people running here? I say.
So let me get this directly... a 2 year warranty for THREE computer systems is $90 and a 3 year extended warranty for ONE PC is $190?
I ask to speak with the General Manager and the lady leaves for about 15 minutes.
She comes back and says that the General Manager has provided me a 50% discount on my warranty package. I ask to speak with him personally and she is gone for another 10 minutes. By this time I'm thinking to myself, these people are total scammers.
The General Manager comes over and I put out my hand to shake his hand and he stares at me with this stern look and brings an Arnold Schwarzenegger "HE MAN" grip and nearly crushes my hand. He takes this really stern stance like we're gonna have a "scrap" or something like that.
What is this - intimidation tactics at the "Coquitlam Best Buy" - I'm thinking?
He proceeds to offer me a $50 refund and climbs into this volume purchasing spiel and tells me that if I buy 3 computer systems I will get this type of discount too. By this time - I'm thinking to myself, these guys are total ripoffs. And So I proceed to the checkout to re-crunch the numbers in my head to try and figure what has just been down.
I call the General Manager over again and say - Did I hear you just offer me $50 off when you're Manager just offered me 50% discounted price?
$50.....50% - I might have gotten the figures confused he says.
I don't think so. I request a full refund. All I could say is BUYER BEWARE!! If I hadn't witnessed it myself I would have never believed it could possibly happen for real.
What I believe is that the sales managers are conditioned to eye up the buyer - look at their clothes, their shoes and their jewelry to find out what they feel they can scam for each deal and what they can get away with. Apparently at the "Coquitlam Best Buy" - a 2 year warranty could go for as little as $30 if you're a couple buying 3 computer systems and if you're a business man wearing a Rolex, you could pay $190 for 3 years. WOW!
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